09vet Privacy Policy
Your personal information is very important to us. This policy explains how 09vet collects, stores, and uses your data, and what steps we take to protect your privacy.
Please read this privacy policy carefully. By using the 09vet platform, you are considered to have agreed to the terms of this policy.
1 Introduction & Scope
09vet ("we", "our", "platform") operates a safe and reliable online sports betting and casino service for users in Bangladesh. The purpose of this privacy policy is to transparently explain to our users — that is, you — what information we collect, why we collect it, how we use it, and how we keep it secure.
This policy applies to the 09vet website, mobile version, and all related services. If you create an account on our platform, place bets, play games, or use the platform in any other way, this policy applies to you.
We believe that data privacy is a fundamental right. That is why 09vet uses SSL encryption technology and modern data protection measures to keep your information secure at all times.
2 What Information We Collect
09vet only collects information that is necessary for providing our services, ensuring account security, and meeting legal obligations.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Valid email address
- Mobile phone number
- Bangladeshi National ID (NID) or passport details (for identity verification)
- Payment method details: bKash, Nagad, Rocket, Upay, or bank account information
- Address (for billing or contact purposes)
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser type and operating system version
- Activity logs on the platform (login times, page visits, betting history)
- Cookies and session tokens
- Referral source (how you arrived at the site)
2.3 Information Received from Third Parties
In some cases we may receive information from trusted third parties for the purpose of identity verification or fraud prevention. Any such information is handled under this policy.
3 Purpose of Data Use
09vet uses your information for the purposes listed below. We never sell your information to third parties without your consent.
3.1 Account Management & Security
Your personal information is used to create your account, verify logins, recover passwords, and ensure the security of your account.
3.2 Financial Transaction Processing
Your payment information is used to complete deposit and withdrawal transactions. All transactions processed via bKash, Nagad, Rocket, Upay, and bank transfer are handled through secure encrypted channels.
3.3 Customer Support
Your account and transaction details may be used to resolve your issues and provide assistance via live chat or email.
3.4 Fraud & Abuse Prevention
To maintain platform security and detect suspicious activity, we monitor transactions and activity using automated methods.
3.5 Legal Compliance
We are legally required to retain and disclose your information in certain circumstances to ensure compliance with applicable laws and regulations.
3.6 Service Improvement
Aggregated and anonymised statistical data is analysed to improve the functionality, user experience, and relevant content of our platform.
4 Cookies & Tracking Technologies
The 09vet website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience using the platform.
4.1 Essential Cookies
These cookies are essential for the platform's basic functionality — such as maintaining login sessions, verifying security tokens, and storing cart or betting information.
4.2 Functional Cookies
These cookies remember your preferences such as language selection and display settings, so you do not have to set them again on your next visit.
4.3 Analytical Cookies
These cookies help us understand which parts of the site users visit most, so we can further improve the quality of our service. This information is always processed in aggregated and anonymised form.
You can disable cookies at any time from your browser settings. However, this may limit some functionality of the platform.
5 Data Sharing & Disclosure
09vet never sells or rents your personal information to third parties. Information may be disclosed in the limited circumstances listed below:
5.1 Service Providers
We share only the information necessary for trusted service providers — such as payment processors and technology support providers — to carry out their specific tasks. They may not use this information for any other purpose.
5.2 Legal Authorities
Information may be disclosed under court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases we provide only the minimum information legally required.
5.3 Fraud Prevention
Limited information may be shared with industry-level anti-fraud networks to prevent fraudulent activity, but always in anonymised form.
5.4 Business Transfers
In the event of a business merger or acquisition, user information may form part of the transferred assets; however, the new party must comply with the standards of this privacy policy.
6 Data Security Measures
09vet uses industry-leading security technology to protect your information.
- SSL/TLS Encryption: All data transmitted between the website and servers is encrypted.
- Encrypted Databases: Sensitive information is stored encrypted at rest.
- Access Controls: Only authorised staff have access to specific information on a need-to-know basis.
- Regular Security Audits: Regular security tests are conducted to identify vulnerabilities in our systems.
- Two-Factor Verification: Additional verification is in place when suspicious login attempts are detected on an account.
- Payment Security: All financial transactions are handled through secure encrypted gateways.
However, complete security on the internet cannot be guaranteed. We therefore also ask users to use strong passwords and not share their account details with anyone.
7 Data Retention Period
09vet retains your information only for as long as legal, business, or service requirements exist.
- Account Information: For as long as the account is active and for the legally required period after it is closed.
- Financial Transaction Records: Retained for an extended period in accordance with legal obligations.
- Cookies & Session Data: Session cookies are deleted when the browser is closed; persistent cookies have a defined expiry period.
- Communication Records: Customer support records are retained for an adequate period.
Once the retention period ends, information is securely deleted or permanently anonymised.
8 Your Rights
As a registered user of 09vet, you have the following rights in relation to your personal information:
8.1 Right of Access
You have the right to know what information we hold about you. You can contact our support team to request a copy of this information.
8.2 Right to Rectification
If there is incorrect or incomplete information on your account, you can request that it be corrected.
8.3 Right to Erasure
In certain circumstances, particularly where there is no legal obligation to retain it, you can request that your personal information be deleted.
8.4 Right to Object to Processing
You can object to and withdraw your consent for marketing communications or analytical processing.
8.5 Right to Data Portability
You can request to receive the information we hold about you in a common digital format.
To exercise these rights, please contact our support team: [email protected]
9 Age Verification & Minor Protection
09vet is a responsible entertainment platform. Our services are for users aged 21 and above only. We do not knowingly collect information from minors.
An age verification process is followed at the time of registration. If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the associated information.
If a parent or guardian believes their child has registered on our platform, please contact us without delay.
10 Policy Changes & Updates
09vet may update this privacy policy from time to time. This policy may change due to changes in services, legal requirements, or security improvements.
For significant changes, we will send a notification to your registered email address and clearly inform you on the platform. Continued use of the platform after a change is considered acceptance of the updated policy.
If you need a copy of a previous version, please contact our support team.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our support team is available 24/7 in Bengali and English to assist you.
Contact the Support Team
For data-related requests, you may be asked for additional information to verify your identity.